Privacy Policy

1. Data Controller & Contact Information

The operator and data controller of this website (www.fexlink.com) is:

• Company Name:FEXLINK Technology (Shenzhen) Co., Ltd.
• Unified Social Credit Code:91440300342975583B
• Registered Address:Room 1908, Changfu Jinmao Tower, Futian Shenzhen-Hong Kong Cooperation Zone, Shenzhen
• Data Protection Officer Email:897916697@qq.com
• Customer Service Phone:0755-8653 6148
• ICP Filing Number:Guangdong ICP No. 15018521

If you have any questions about this Privacy Policy or personal data processing matters, you may contact us through any of the methods above. We will respond within 15 business days of receiving your request.

2. Scope of Personal Data Collection

When you visit this website or submit an inquiry through this website, we collect the following personal data:

2.1 Information You Voluntarily Submit

When you fill out the "Submit Your Request" form on the Contact Us page, we collect:

• Full Name (Required) — Used to address you
• Company Name (Optional) — Used to understand your business background
• Contact Phone (Required) — Used for product inquiry follow-up
• Email Address (Optional) — Used to send product materials or reply to inquiries
• Inquiry Type (Required) — Product Inquiry / Solution Inquiry / Technical Support / Partnership
• Message (Optional) — Your specific needs or questions

2.2 Information Automatically Collected

When you visit this website, our service providers may automatically collect the following technical information:

• IP Address — Used for network security protection and anti-abuse
• Access Time — Timestamp of your page visit
• Browser Type and Version (User Agent) — Used for website compatibility optimization
• Referrer Page — The webpage you navigated from
• Page URL Visited — Used to analyze content popularity

2.3 Information We Do Not Collect

3. Purposes, Methods & Categories of Processing

The specific purposes, methods, and categories of our processing of your personal data are as follows:

We commit: We process your personal data only within the explicit purposes stated above, will not use your personal data for any other purpose, and will not exceed the scope necessary for the processing purposes.

4. Personal Data Retention Period

We follow the "minimum necessary" principle for personal data retention:

• Customer inquiry messages (name, phone, email, message, etc.): Retained for 3 years from the date of last communication. After expiration, we will proactively delete or anonymize the data.
• Communication records during business follow-up (emails, call logs): Retained for 3 years alongside the customer inquiry data.
• Access logs (IP, User Agent, time): Retained for 6 months, automatically overwritten after expiration.
• Incomplete inquiries (you withdraw consent after submission): Deleted within 15 business days of receiving your deletion request.

If laws and regulations require a longer retention period, such provisions shall prevail. After the retention period expires, we will use technical measures to make your personal data irretrievable, inaccessible, or unusable.

5. Third-Party Recipients & Sharing

To provide inquiry notification services, your personal data is processed through the following third-party services:

5.1 FormSubmit.co (Email Forwarding Service)

• Service:Forwards your submitted inquiry form to our receiving email 897916697@qq.com
• Location:United States (compliant with GDPR cross-border transfer clauses)
• Data Processed:Name, company, phone, email, inquiry type, message content, submission time
• Purpose:Email forwarding only, no storage or analysis
• Privacy Policy:https://formsubmit.co/privacy-policy

5.2 Qiniu Cloud (Website Hosting & CDN Service)

• Service:Static asset hosting and CDN acceleration
• Location:China
• Data Processed:Access logs only (IP, User Agent, access time), no inquiry content
• Privacy Policy:https://www.qiniu.com/privacy

5.3 WeCom Group Robot (Optional)

• Service:Pushes new inquiry notifications to designated WeCom groups
• Location:China
• Data Processed:Inquiry summary (name, company, phone, email, inquiry type, message, time)
• Purpose:Instant response from internal sales team
• Privacy Policy:https://work.weixin.qq.com/nls/privacy

6. Your Rights

Under Articles 44-50 of the PIPL and Articles 15-22 of the GDPR, you have the following rights regarding your personal data:

To exercise these rights, please contact us via email 897916697@qq.com or phone 0755-8653 6148. To protect your account security, we may need to verify your identity before processing your request; verification will be completed within 5 business days, and request processing will be completed within 15 business days.

7. Data Security Measures

We take the following technical and organizational measures to protect the security of your personal data:

7.1 Technical Measures

• HTTPS Encrypted Transmission:Site-wide HTTPS enforced, using TLS 1.2+ encrypted channels for data transmission to prevent eavesdropping or tampering.
• Email Access Control:The receiving email can only be accessed by authorized department heads, using strong passwords + two-factor authentication.
• Access Log Desensitization:IP addresses in logs are used only for security protection, automatically overwritten after 6 months, with no long-term retention.
• CDN Protection:Qiniu Cloud CDN provides DDoS protection, WAF firewall, and CC attack protection.
• Anti-Abuse for Forms:Form submissions are rate-limited to prevent malicious bulk submissions.

7.2 Organizational Measures

• Least Privilege Principle:Only authorized personnel can access customer inquiry information, with access scope limited to their job responsibilities.
• Non-Disclosure Agreements:All employees who may have access to customer information sign NDAs; confidentiality obligations continue for 3 years after departure.
• Regular Training:At least one personal data protection training session per year to raise employee compliance awareness.
• Internal Audit:Quarterly audits of personal data processing to identify and promptly rectify issues.

7.3 Security Incident Response

In the event of a personal data breach, damage, or loss, we will:

• Activate the emergency plan within 72 hours and take remedial measures
• Assess the scope and severity of the incident impact
• Notify affected users promptly via email, phone, or website announcement
• Report to regulatory authorities such as the CAC (if required by law)
• Retain incident handling records for at least 5 years

8. Cookies & Automated Decision-Making

8.1 Cookie Usage

This website does not use tracking cookies. We only use necessary session cookies (which can be disabled) in the following cases:

• Mobile Menu State:Records the expand/collapse state of your navigation menu (session-level, expires when browser is closed)
• Theme Preference:Records your selected theme mode (if enabled) (local storage, not uploaded to server)

We do not use the following types of cookies: advertising tracking cookies, third-party analytics cookies (such as Google Analytics), social plugin cookies, or cross-site tracking cookies.

8.2 Automated Decision-Making

This website does not use automated decision-making or profiling. All customer inquiries are followed up manually, and we will not make decisions through algorithms that may have legal or similarly significant effects on you.

9. Minors Protection

This website is intended for business customers (B2B) and does not target minors under 14 years old. We do not knowingly collect personal data of minors.

If you are a minor (under 18 years old), please read this Privacy Policy under the supervision of a guardian, and submit personal data only after obtaining the guardian's consent. If you are the guardian of a minor and discover that your ward has submitted personal data to us without consent, please contact us at 897916697@qq.com; we will delete the relevant information immediately after verification.

For personal data of children under 14, we will strictly protect it in accordance with the Provisions on the Cyber Protection of Children's Personal Data.

10. Cross-Border Data Transfer

Because this website uses FormSubmit.co (a US-based service provider) for email forwarding, your inquiry information (name, phone, email, message content, etc.) will be transferred to US servers for email forwarding processing. This cross-border transfer is based on the following legal bases:

• PIPL Articles 38-39:You have explicitly consented to this cross-border transfer by checking the Privacy Policy checkbox
• GDPR Article 46:FormSubmit.co complies with GDPR cross-border data transfer clauses and adopts appropriate safeguards
• FormSubmit.co Privacy Policy:Commits to not storing, analyzing, or sharing user-submitted data, using it solely for email forwarding

If you do not consent to cross-border transfer, you may choose not to submit inquiries through this website's form, and instead contact us directly through the following methods:

• Phone: 0755-8653 6148 (processed only within China, no cross-border transfer)
• Email: Send directly to 897916697@qq.com (Tencent Enterprise Email, data stored within China)
• In-person visit: Room 1908, Changfu Jinmao Tower, Futian Shenzhen-Hong Kong Cooperation Zone, Shenzhen

11. Policy Update Mechanism

This Privacy Policy may be updated for the following reasons:

• Changes in laws and regulations (such as PIPL or GDPR revisions)
• Business adjustments (such as adding new products/services or changing data processing methods)
• Changes in third-party service providers (such as changing email forwarding services)
• Regulatory requirements

Update Process:

• Material Changes:Announced on this page and become effective 7 calendar days after the announcement. If you continue to use this website, you are deemed to accept the updated Policy. If you do not agree, please stop using the website and request that we delete your personal data.
• Minor Changes:(such as contact information updates or text corrections) take effect immediately without separate notice.

You can determine the current Policy version by the "Effective Date" at the top of this page. Historical versions can be requested by emailing 897916697@qq.com.

12. Contact & Complaints

If you have any questions or suggestions about this Privacy Policy, or need to exercise your personal data rights, please contact us through the following methods:

We commit to responding within 15 business days of receiving your request. If you are not satisfied with our response, or if we fail to respond within 15 business days, you have the right to file a complaint with the CAC, personal data protection authorities, or other regulatory authorities.